Frequently Asked Questions
What are the shipping options available?
Singpost Registered mailbox delivery: receive a tracking number where you can follow up on the progress of your delivery at www.singpost.com.sg
Store Pickup: pick up your order from our coffee bar located at 465 North Bridge Rd #02-5063 during our opening hours (Daily 10am-5pm). Do show your confirmation email to our staff upon picking up your order.
How long will it take for my coffee to reach me?
We ship out orders the day after the coffees are roasted, and will typically reach your mailbox within 3 working days or less. However, do expect some delays especially around festive periods and public holidays.
What is the difference between an omni roast and a filter roast?
Omni roasts are suitable to be brewed as both espressos or filters. They are roasted with sufficient development and are easy to extract, allowing the sweetness of the coffee to be highlighted regardless of the brewing method.
Filter roasts are roasted to a smaller degree of development and will give brews with an emphasis on acidity and clarity. Of course, with the proper technique, they can be used for espressos too!
What is the optimum period for brewing the coffees?
The coffees are best brewed between 1 week to 3 weeks past their roast date.
What's the best way to store the coffees to maximise its freshness?
We recommend storing the entire bag inside an airtight container away from heat, sunlight, and moisture. If you are intending to keep the beans for later consumption, you may try separating them into individual portions before storing them in a freezer (not a refrigerator - the moisture in a regular chiller will adversely affect the taste of the coffees), and only thawing the required amount right before brewing.
Do I have to wait till the next roast date for my order to be roasted?
To maximise freshness, we only roast upon receiving your orders. If you'd like some coffees for immediate consumption, we sometimes carry a handful of bags on our retail shelf at our outlet in Crawford Court. Drop us a DM on Instagram to find out what's available!
Do you guys do bulk orders?
If you require larger quantities, or are looking for a wholesale supply of fresh coffees, do drop us an email at email@example.com and we will get in touch.